Terms & Conditions

Last updated: 04/08/26

1. Introduction

These Terms & Conditions govern your use of this website and your participation in personal training services provided by MT Strength & Conditioning. By accessing this website or booking services, you agree to these terms.

2. Payments & Bundles

To keep things simple and transparent:

  • All payments are made in advance of training sessions or programmes.

  • Bundles and sessions are non‑transferable to other individuals.

  • Refunds are only provided under the Money‑Back Guarantee (see Section 4).

 

3. Scheduling, Attendance & Lateness

Your time is valuable — and so is mine. These policies help keep sessions running smoothly.

Cancellation Policy

  • Cancellations made more than 2 hours before the session start time will not be charged.

  • Cancellations made within 2 hours of the session start time will be charged at the full session rate.

  • No‑shows are charged the full session fee.

Late Arrival Policy

  • If the client arrives late, the session will still end at the scheduled time.

  • If the trainer arrives late, the session will be extended or credited.

Trainer Cancellations

If I need to cancel, your session will always be rescheduled — you will never lose a session due to my availability.

 

4. Money‑Back Guarantee (MBG)

I am confident in the quality of my coaching. If you fully commit and do not see progress, I will refund you.

Eligibility Requirements

To qualify for a refund, you must:

  • Attend all scheduled sessions for the agreed period.

  • Complete all assigned workouts.

  • Follow the nutrition and lifestyle guidance provided.

  • Communicate any issues or barriers promptly.

  • Complete a minimum of 30 days of consistent training.

What Voids the Guarantee

  • Missed sessions.

  • Repeated late cancellations

  • Not following the programme

  • Not disclosing injuries or health changes

  • Lack of communication

How to Request a Refund

Requests must be submitted in writing (or over text message) within 7 days of the end of the 30‑day period.

5. Client Responsibilities

To get the best results and stay safe, you agree to:

  • Arrive on time and ready to train.

  • Communicate injuries, pain, or health changes immediately.

  • Follow the programme to the best of your ability.

  • Ask questions when unsure.

  • Use correct form and follow coaching cues.

  • Respect the cancellation policy.

The client understands that exercise carries inherent risks and voluntarily participates at their own risk. The trainer shall not be liable for injuries, damages, or losses except in cases of gross negligence or unlawful conduct.

Medical Disclaimer

Coaching is not a substitute for medical advice, diagnosis, or treatment. You should consult a healthcare professional before making significant changes to your exercise or nutrition routine.

 

6. Trainer Responsibilities

I agree to:

  • Provide safe, effective, and personalised training.

  • Maintain confidentiality and professional boundaries.

  • Deliver sessions on time and fully prepared.

  • Adapt training based on your progress and feedback.

  • Provide support, guidance, and accountability.

  • Refer you to a medical professional when appropriate.

 

7. Communication Policy

Clear communication helps us stay aligned.

  • WhatsApp is used for check‑ins, updates, and quick questions.

  • Response times are typically within 24 hours, excluding weekends and holidays.

  • Voice notes and form videos are welcome.

  • Coaching does not include unlimited messaging or 24/7 availability.

 

8. Data & Privacy

Your personal information (health data, progress photos, videos, messages) is stored securely and used only for coaching purposes. Your data will never be shared without your explicit consent.

Social Media Consent (Optional)

9. Health & Safety

Before training begins, you confirm that you have completed:

  • PAR‑Q+

  • Health History Questionnaire

  • Informed Consent

You agree to update me immediately if your health status changes.

 

10. Termination of Services

Either party may end the coaching relationship at any time. Unused sessions are refundable (Bundle applicable).

11. Results Disclaimer

Individual results vary. I cannot guarantee specific outcomes such as weight loss, muscle gain, or performance improvements. Progress depends on consistency, lifestyle, and personal effort.

12. Use of Website

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to disrupt or damage the website

  • Copy or redistribute content without permission

All content is owned by Mario Toumazou unless otherwise stated.

13. Personal Data & Privacy

Your personal information is handled according to my Privacy Policy and Cookie Policy. This includes:

  • How your data is collected

  • How it is used

  • Your rights under UK GDPR

14. Limitation of Liability

I am not responsible for:

  • Losses resulting from website downtime

  • Third‑party service issues

  • Injuries caused by misuse of equipment or ignoring guidance

My liability is limited to the amount paid for services.

15. Changes to These Terms

I may update these Terms & Conditions at any time. Changes will be posted on this page with an updated date.

16. Contact

For questions about these Terms & Conditions:

Mario Toumazou

Email: coaching@mariotoumazou.com

Location: Sandhurst, Berkshire, UK